Return & Refund Policy

Thank you for shopping with VaranasiPooja.com. We strive to serve you with devotion and transparency.

Overview

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

Return Conditions

• Items must be unused, in original condition and packaging.
• Non-returnable items include perishable goods (prasad), personal care items, and downloadable products.

Proof of Purchase

To process your return, we require a receipt or proof of purchase. Do not send your product directly to the manufacturer.

Partial Refunds

In some cases, partial refunds may be granted (e.g., opened items, damaged items not due to our error, items returned after 30 days).

Refund Process

Once we receive and inspect your returned item, you’ll receive an email regarding the status of your refund. If approved, a refund will be processed to your original payment method within a few days.

Late or Missing Refunds

• Check your bank account again.
• Contact your credit card company and bank (processing time may vary).
• Still need help? Email us at contact@varanasipooja.com.

Sale Items

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. Email us to request an exchange.

Shipping

Send returns to: Dashashwamedh Ghat, Varanasi. You are responsible for return shipping costs. We recommend using a trackable service.

Need Assistance?

Contact us with any queries regarding returns and refunds:

• Email: contact@varanasipooja.com
• Phone / WhatsApp: +91 95691 10892